Watchlist Management
Alert Adjudication Software for Banks
Alert Adjudication Software for Banks
Alert Adjudication Software for Banks
Banks manage large volumes of alerts from sanctions screening, customer risk checks, and transaction monitoring. Each alert needs a clear decision, consistent documentation, and an auditable trail that meets supervisory expectations. Alert adjudication for banks focuses on how teams investigate, escalate, and close these alerts in a structured way. Facctum helps banks move from fragmented spreadsheets and email-driven workflows to a governed, real-time platform that supports accurate decisions and better audit outcomes.
Why Banks Need Structured Alert Adjudication
Why Banks Need Structured Alert Adjudication
Why Banks Need Structured Alert Adjudication
Supervisors and standard setters expect banks to show not only that alerts are generated, but that they are handled consistently with a risk-based approach and clear ownership. Guidance from organisations such as the Financial Action Task Force risk methodology and the European Banking Authority places growing emphasis on documentation quality, governance, and evidence of effective controls. As alert volumes increase, banks need case management that connects list management, screening, and monitoring outcomes into one place. This avoids duplication, reduces manual work, and creates a stronger line of defence for both first and second line teams.
Supervisors and standard setters expect banks to show not only that alerts are generated, but that they are handled consistently with a risk-based approach and clear ownership. Guidance from organisations such as the Financial Action Task Force risk methodology and the European Banking Authority places growing emphasis on documentation quality, governance, and evidence of effective controls. As alert volumes increase, banks need case management that connects list management, screening, and monitoring outcomes into one place. This avoids duplication, reduces manual work, and creates a stronger line of defence for both first and second line teams.
Supervisors and standard setters expect banks to show not only that alerts are generated, but that they are handled consistently with a risk-based approach and clear ownership. Guidance from organisations such as the Financial Action Task Force risk methodology and the European Banking Authority places growing emphasis on documentation quality, governance, and evidence of effective controls. As alert volumes increase, banks need case management that connects list management, screening, and monitoring outcomes into one place. This avoids duplication, reduces manual work, and creates a stronger line of defence for both first and second line teams.
Operational Challenges for Bank Alert Management Teams
Operational Challenges for Bank Alert Management Teams
Operational Challenges for Bank Alert Management Teams
Bank compliance and operations teams face a mix of volume, complexity, and regulatory scrutiny.
Bank compliance and operations teams face a mix of volume, complexity, and regulatory scrutiny.
Bank compliance and operations teams face a mix of volume, complexity, and regulatory scrutiny.
Bank compliance and operations teams face a mix of volume, complexity, and regulatory scrutiny.
High Alert Volumes and Limited Capacity
Screening and monitoring engines can produce thousands of alerts per day across customers, payments, and counterparties. Teams need a way to triage, prioritise, and process these alerts without losing visibility of ageing cases.
High Alert Volumes and Limited Capacity
Screening and monitoring engines can produce thousands of alerts per day across customers, payments, and counterparties. Teams need a way to triage, prioritise, and process these alerts without losing visibility of ageing cases.
High Alert Volumes and Limited Capacity
Screening and monitoring engines can produce thousands of alerts per day across customers, payments, and counterparties. Teams need a way to triage, prioritise, and process these alerts without losing visibility of ageing cases.
High Alert Volumes and Limited Capacity
Screening and monitoring engines can produce thousands of alerts per day across customers, payments, and counterparties. Teams need a way to triage, prioritise, and process these alerts without losing visibility of ageing cases.
Fragmented Data Across Systems
Customer details, payment information, watchlist matches, and investigation notes may live in different systems. Investigators spend time switching screens instead of assessing risk, which slows decision making and increases operational cost.
Fragmented Data Across Systems
Customer details, payment information, watchlist matches, and investigation notes may live in different systems. Investigators spend time switching screens instead of assessing risk, which slows decision making and increases operational cost.
Fragmented Data Across Systems
Customer details, payment information, watchlist matches, and investigation notes may live in different systems. Investigators spend time switching screens instead of assessing risk, which slows decision making and increases operational cost.
Fragmented Data Across Systems
Customer details, payment information, watchlist matches, and investigation notes may live in different systems. Investigators spend time switching screens instead of assessing risk, which slows decision making and increases operational cost.
Inconsistent Decisions and Documentation
When procedures are not standardised, similar alerts can receive different outcomes. Inconsistent notes or missing evidence make it harder to explain decisions to internal audit or supervisors.
Inconsistent Decisions and Documentation
When procedures are not standardised, similar alerts can receive different outcomes. Inconsistent notes or missing evidence make it harder to explain decisions to internal audit or supervisors.
Inconsistent Decisions and Documentation
When procedures are not standardised, similar alerts can receive different outcomes. Inconsistent notes or missing evidence make it harder to explain decisions to internal audit or supervisors.
Inconsistent Decisions and Documentation
When procedures are not standardised, similar alerts can receive different outcomes. Inconsistent notes or missing evidence make it harder to explain decisions to internal audit or supervisors.
Regulatory Reviews and Audit Readiness
Regulatory Reviews and Audit Readiness
Regulatory Reviews and Audit Readiness
Regulatory Reviews and Audit Readiness
Supervisory reviews often focus on how alerts are handled from end to end. Banks need clear reasoning codes, timelines, and outcome records so they can demonstrate control effectiveness during on site inspections or thematic reviews.
Supervisory reviews often focus on how alerts are handled from end to end. Banks need clear reasoning codes, timelines, and outcome records so they can demonstrate control effectiveness during on site inspections or thematic reviews.
Supervisory reviews often focus on how alerts are handled from end to end. Banks need clear reasoning codes, timelines, and outcome records so they can demonstrate control effectiveness during on site inspections or thematic reviews.
How Facctum Supports Alert Adjudication for Banks
How Facctum Supports Alert Adjudication for Banks
How Facctum Supports Alert Adjudication for Banks
Facctum helps banks manage the full lifecycle of AML and sanctions alerts, from initial triage to closure, with a focus on speed, explainability, and governance.
Facctum helps banks manage the full lifecycle of AML and sanctions alerts, from initial triage to closure, with a focus on speed, explainability, and governance.
Facctum helps banks manage the full lifecycle of AML and sanctions alerts, from initial triage to closure, with a focus on speed, explainability, and governance.
Watchlist Management
Watchlist Management
Watchlist Management
Accurate lists are the foundation of reliable alerts. Banks can maintain sanctions, PEP, and regulatory lists in a controlled way using FacctList, Watchlist Management. Centralised list governance reduces noise at source and supports better downstream alert quality.
Accurate lists are the foundation of reliable alerts. Banks can maintain sanctions, PEP, and regulatory lists in a controlled way using FacctList, Watchlist Management. Centralised list governance reduces noise at source and supports better downstream alert quality.
Accurate lists are the foundation of reliable alerts. Banks can maintain sanctions, PEP, and regulatory lists in a controlled way using FacctList, Watchlist Management. Centralised list governance reduces noise at source and supports better downstream alert quality.
Screening
Screening
Screening
Alerts originate from screening of customers and payments. FacctView, Customer Screening supports risk based onboarding and periodic review, while FacctShield, Payment Screening applies real-time checks to payments and transfers. Consistent screening inputs help adjudicators trust the underlying signals.
Alerts originate from screening of customers and payments. FacctView, Customer Screening supports risk based onboarding and periodic review, while FacctShield, Payment Screening applies real-time checks to payments and transfers. Consistent screening inputs help adjudicators trust the underlying signals.
Alerts originate from screening of customers and payments. FacctView, Customer Screening supports risk based onboarding and periodic review, while FacctShield, Payment Screening applies real-time checks to payments and transfers. Consistent screening inputs help adjudicators trust the underlying signals.
Transaction Monitoring
Transaction Monitoring
Transaction Monitoring
Investigators can view behavioural patterns and risk scenarios detected by FacctGuard, Transaction Monitoring. Context from historical behaviour, segments, and thresholds supports more accurate assessments and reduces time spent gathering information.
Investigators can view behavioural patterns and risk scenarios detected by FacctGuard, Transaction Monitoring. Context from historical behaviour, segments, and thresholds supports more accurate assessments and reduces time spent gathering information.
Investigators can view behavioural patterns and risk scenarios detected by FacctGuard, Transaction Monitoring. Context from historical behaviour, segments, and thresholds supports more accurate assessments and reduces time spent gathering information.
Alert Adjudication
Alert Adjudication
Alert Adjudication
The core adjudication layer standardises how alerts are investigated, documented, and closed using Alert Adjudication. Banks can apply reasoning codes, route work by skills or product line, capture evidence in one place, and maintain a clear audit trail for every decision.
The core adjudication layer standardises how alerts are investigated, documented, and closed using Alert Adjudication. Banks can apply reasoning codes, route work by skills or product line, capture evidence in one place, and maintain a clear audit trail for every decision.
The core adjudication layer standardises how alerts are investigated, documented, and closed using Alert Adjudication. Banks can apply reasoning codes, route work by skills or product line, capture evidence in one place, and maintain a clear audit trail for every decision.
Why Banks Choose Facctum for Alert Adjudication
Why Banks Choose Facctum for Alert Adjudication
Why Banks Choose Facctum for Alert Adjudication
Banks look for tools that support both front line operations and supervisory expectations.
Banks look for tools that support both front line operations and supervisory expectations.
Banks look for tools that support both front line operations and supervisory expectations.
Banks look for tools that support both front line operations and supervisory expectations.
Consistent and Explainable Outcomes
Facctum structures decision making through policies, reasoning codes, and workflow rules. Teams record why an alert was cleared or escalated, which supports internal quality assurance and regulatory reviews.
Consistent and Explainable Outcomes
Facctum structures decision making through policies, reasoning codes, and workflow rules. Teams record why an alert was cleared or escalated, which supports internal quality assurance and regulatory reviews.
Consistent and Explainable Outcomes
Facctum structures decision making through policies, reasoning codes, and workflow rules. Teams record why an alert was cleared or escalated, which supports internal quality assurance and regulatory reviews.
Consistent and Explainable Outcomes
Facctum structures decision making through policies, reasoning codes, and workflow rules. Teams record why an alert was cleared or escalated, which supports internal quality assurance and regulatory reviews.
Scalable, Cloud Ready Architecture
Scalable, Cloud Ready Architecture
Facctum’s platform is designed for high alert volumes, distributed teams, and multi region operations. Banks can scale adjudication capacity as screening and monitoring flows expand without rearchitecting their core systems.
Scalable, Cloud Ready Architecture
Facctum’s platform is designed for high alert volumes, distributed teams, and multi region operations. Banks can scale adjudication capacity as screening and monitoring flows expand without rearchitecting their core systems.
Scalable, Cloud Ready Architecture
Facctum’s platform is designed for high alert volumes, distributed teams, and multi region operations. Banks can scale adjudication capacity as screening and monitoring flows expand without rearchitecting their core systems.
Scalable, Cloud Ready Architecture
Facctum’s platform is designed for high alert volumes, distributed teams, and multi region operations. Banks can scale adjudication capacity as screening and monitoring flows expand without rearchitecting their core systems.
Alignment with Regulatory Expectations
Expectations from bodies such as the Financial Conduct Authority and the Bank of England prudential supervision framework highlight governance, evidence, and control effectiveness. Facctum supports these requirements with strong audit trails, configuration management, and access controls.
Alignment with Regulatory Expectations
Expectations from bodies such as the Financial Conduct Authority and the Bank of England prudential supervision framework highlight governance, evidence, and control effectiveness. Facctum supports these requirements with strong audit trails, configuration management, and access controls.
Alignment with Regulatory Expectations
Expectations from bodies such as the Financial Conduct Authority and the Bank of England prudential supervision framework highlight governance, evidence, and control effectiveness. Facctum supports these requirements with strong audit trails, configuration management, and access controls.
Alignment with Regulatory Expectations
Expectations from bodies such as the Financial Conduct Authority and the Bank of England prudential supervision framework highlight governance, evidence, and control effectiveness. Facctum supports these requirements with strong audit trails, configuration management, and access controls.
Integrated Compliance Operating Model
Integrated Compliance Operating Model
Rather than separate tools for lists, screening, monitoring, and cases, Facctum connects these components into one ecosystem. This reduces duplication, simplifies handoffs between teams, and makes it easier to produce management information on overall control performance.
Integrated Compliance Operating Model
Rather than separate tools for lists, screening, monitoring, and cases, Facctum connects these components into one ecosystem. This reduces duplication, simplifies handoffs between teams, and makes it easier to produce management information on overall control performance.
Integrated Compliance Operating Model
Rather than separate tools for lists, screening, monitoring, and cases, Facctum connects these components into one ecosystem. This reduces duplication, simplifies handoffs between teams, and makes it easier to produce management information on overall control performance.
Integrated Compliance Operating Model
Rather than separate tools for lists, screening, monitoring, and cases, Facctum connects these components into one ecosystem. This reduces duplication, simplifies handoffs between teams, and makes it easier to produce management information on overall control performance.
Use Cases Tailored to Banks
Use Cases Tailored to Banks
Use Cases Tailored to Banks
Banks apply structured alert adjudication across a wide range of activities.
Banks apply structured alert adjudication across a wide range of activities.
Banks apply structured alert adjudication across a wide range of activities.
Sanctions and Watchlist Alert Handling
Sanctions and Watchlist Alert Handling
Sanctions and Watchlist Alert Handling
Sanctions and PEP alerts from customer and payment screening are routed into a central case management view. Investigators can review match details, supporting data, and previous decisions before recording an outcome.
Transaction Monitoring Investigations
Transaction Monitoring Investigations
Transaction Monitoring Investigations
Scenarios from transaction monitoring generate alerts that require deeper review. Investigators can examine customer profiles, historical transactions, and related alerts to decide whether to file a report or adjust thresholds.
Enhanced Due Diligence and High Risk Customers
Enhanced Due Diligence and High Risk Customers
Enhanced Due Diligence and High Risk Customers
High risk customers often trigger recurring alerts. Centralised adjudication allows teams to track cumulative exposure, recurring patterns, and EDD measures over time.
Quality Assurance and Second Line Review
Quality Assurance and Second Line Review
Quality Assurance and Second Line Review
Second line teams can perform sample testing or thematic reviews on closed alerts, using consistent records to challenge decisions, refine policies, and identify training needs.
Core Capabilities for Alert Adjudication at Scale
Core Capabilities for Alert Adjudication at Scale
Core Capabilities for Alert Adjudication at Scale
Effective alert adjudication combines workflow, data, and governance capabilities.
Effective alert adjudication combines workflow, data, and governance capabilities.
Effective alert adjudication combines workflow, data, and governance capabilities.
Workflow and Routing
Workflow and Routing
Workflow and Routing
Flexible workflow rules ensure alerts go to the right teams based on risk rating, product, geography, or customer type. This reduces bottlenecks and improves ownership.
Reasoning Codes and Documentation
Reasoning Codes and Documentation
Reasoning Codes and Documentation
Standardised reasoning codes and narrative fields encourage consistent documentation. This supports internal reporting, model validation, and regulator engagement.
Standardised reasoning codes and narrative fields encourage consistent documentation. This supports internal reporting, model validation, and regulator engagement.
Standardised reasoning codes and narrative fields encourage consistent documentation. This supports internal reporting, model validation, and regulator engagement.
Data Integration and Context
Data Integration and Context
Data Integration and Context
Facctum can surface data from screening engines, monitoring systems, and internal customer records in a single view. This reduces manual data gathering and helps investigators form quicker, better supported judgements.
Facctum can surface data from screening engines, monitoring systems, and internal customer records in a single view. This reduces manual data gathering and helps investigators form quicker, better supported judgements.
Facctum can surface data from screening engines, monitoring systems, and internal customer records in a single view. This reduces manual data gathering and helps investigators form quicker, better supported judgements.
Audit Trails and Configuration Governance
Audit Trails and Configuration Governance
Audit Trails and Configuration Governance
Every action on an alert, from assignment to closure, is tracked. Configuration changes can be managed centrally, so banks maintain a clear picture of policies, workflows, and permission sets in production.
Every action on an alert, from assignment to closure, is tracked. Configuration changes can be managed centrally, so banks maintain a clear picture of policies, workflows, and permission sets in production.
Every action on an alert, from assignment to closure, is tracked. Configuration changes can be managed centrally, so banks maintain a clear picture of policies, workflows, and permission sets in production.
Alert Adjudication FAQs for Banks
Alert Adjudication FAQs for Banks
Alert Adjudication FAQs for Banks
Alert Adjudication FAQs for Banks
Alert Adjudication FAQs for Banks
The solution brings together automation, accuracy, and explainability to deliver operational and regulatory confidence.
The solution brings together automation, accuracy, and explainability to deliver operational and regulatory confidence.
The solution brings together automation, accuracy, and explainability to deliver operational and regulatory confidence.
The solution brings together automation, accuracy, and explainability to deliver operational and regulatory confidence.
The solution brings together automation, accuracy, and explainability to deliver operational and regulatory confidence.
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
How Do Banks Keep Up with High Alert Volumes?
How Are Alerts from Different Systems Brought Together?
What External Expectations Shape Alert Handling?
How Do Banks Improve Alert Quality Over Time?
How Can Institutions Measure Their Resilience Readiness?
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Ready to Strengthen Alert Adjudication Across Your Banking Operations?
Facctum helps banks turn dispersed and manual alert workflows into a governed, explainable, and scalable process. Improve decision quality, reduce operational friction, and build stronger confidence with supervisors and internal stakeholders.
Request a Demo
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
Protect against compliance failings, and transact with confidence.
Book a demo to find out more.
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© Facctum 2025
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© Facctum 2025
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© Facctum 2025
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© Facctum 2025