Case prioritisation and triage help compliance teams manage alert volumes by ensuring that higher-risk cases receive attention first. As screening and monitoring systems generate increasing numbers of alerts, effective triage becomes essential to maintaining timely review, consistency, and regulatory confidence.

Within the Facctum platform, case prioritisation and triage support solutions such as Customer Screening, Payment Screening, and Transaction Monitoring, enabling teams to allocate effort where it delivers the greatest risk reduction.

Why Case Prioritisation And Triage Are Needed

Without structured prioritisation, compliance teams may face growing backlogs and delayed reviews, increasing operational risk and regulatory exposure. Treating all alerts equally can dilute focus and reduce effectiveness.

Case prioritisation and triage address this challenge by applying risk-based criteria to route and order cases intelligently, improving both efficiency and decision quality.

How Case Prioritisation And Triage Work

Case prioritisation and triage work by evaluating alert attributes such as risk scores, match confidence, transaction context, and historical behaviour. Based on this evaluation, cases are assigned priority levels and routed to appropriate queues or analysts.

This structured approach ensures that critical cases are reviewed promptly while lower-risk items are handled proportionately.

What Makes Facctum’s Approach Different

Facctum’s case prioritisation and triage are designed to integrate seamlessly with screening, scoring, and adjudication capabilities. Prioritisation logic is transparent and configurable, allowing organisations to align triage behaviour with policy and risk appetite.

This enables scalable operations without sacrificing oversight or control.

Where Case Prioritisation And Triage Are Used

Case prioritisation and triage are applied in scenarios such as:

• High-volume sanctions and watchlist screening

• Payment and transaction monitoring environments

• Multi-team or multi-region compliance operations

• Time-sensitive regulatory review requirements

These use cases benefit from reduced backlogs and improved response times.

How Case Prioritisation And Triage Fit Into The Platform

Case prioritisation and triage integrate with other platform capabilities such as probability-based decisioning, AI-assisted alert adjudication, explainable scoring, and audit logging. This integration ensures consistent prioritisation across the compliance lifecycle.

Organisations can apply triage logic selectively based on alert type, risk level, or operational need.

Focus Analyst Effort Where Risk Is Highest

Explore how case prioritisation and triage can improve compliance efficiency and responsiveness, speak with the Facctum team to see how this capability integrates into your alert management workflows.