Electronic communications surveillance (eComms surveillance) refers to the monitoring and analysis of electronic communications, such as emails, chats, voice recordings, and social media, within a financial institution. This is a critical aspect of compliance programs, particularly in anti-money laundering (AML) and financial crime compliance, as it helps detect suspicious behaviour or discussions that may indicate illegal activities.

eComms surveillance systems are designed to track and flag communications that could suggest money laundering, insider trading, or other financial crimes. For example, if an employee discusses sensitive financial transactions or high-risk clients without proper reporting, it could trigger an alert. By analysing keywords, patterns, and unusual communication behaviour, institutions can mitigate compliance risk, ensure regulatory adherence, and prevent the misuse of internal channels for unlawful purposes. Effective eComms surveillance is essential for maintaining transparency and integrity in today’s complex financial environment.